PRIVACY POLICY
At Lollie Candles, we are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, and protect your information when you visit our website lolliecandles.co.uk and interact with us online. By using our services, you agree to the terms outlined in this policy.
1. Information We Collect
We collect two types of information:
• Personal Information: When you make a purchase, sign up for our newsletter, or contact us, we may collect personal information such as your name, email address, shipping address, and payment details.
• Non-Personal Information: This includes data automatically collected when you visit our website, such as your IP address, browser type, and browsing behavior (via cookies).
2. How We Use Your Information
We use the information collected to:
• Process your orders and deliver products to you.
• Provide customer support and respond to your inquiries.
• Improve our website and services by analyzing user behavior.
• Send marketing communications (with your consent) such as promotions, offers, and updates from Lollie Candles.
3. How We Protect Your Data
Your privacy is important to us, and we take the following steps to protect your data:
• Encryption: We use SSL (Secure Sockets Layer) technology to ensure that your personal and payment information is encrypted during transmission.
• Data Storage: We only retain your personal information for as long as necessary to fulfill the purposes outlined in this policy or comply with legal obligations.
4. Sharing Your Information
We will never sell, rent, or trade your personal information to third parties. However, we may share your information with trusted partners who assist in operating our website and fulfilling your orders, such as:
• Payment processors (e.g., PayPal, Stripe)
• Shipping carriers
• Email marketing platforms (e.g., Klaviyo)
These third parties have access to your information solely to perform these services on our behalf, and they are obligated to protect your data in line with this Privacy Policy.
5. Your Rights
You have the right to:
• Access: Request a copy of the personal data we hold about you.
• Correction: Ask us to correct any inaccurate or incomplete data.
• Deletion: Request the deletion of your data, unless we are required by law to retain it.
• Opt-out: Unsubscribe from marketing communications at any time by clicking the “unsubscribe” link in our emails or by contacting us directly.
6. Cookies
Our website uses cookies to improve your browsing experience and analyze site traffic. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can modify your settings to decline them if you prefer.
7. Changes to Our Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. Any updates will be posted on this page, and the date of the most recent revision will be indicated at the top of the policy.
8. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us info@lolliecandles.co.uk
Safety and Security Policy
At Lollie Candles, the safety of our customers and the security of your information are our top priorities. We are committed to ensuring that your data is protected and that our products meet the highest safety standards. This policy outlines the measures we take to protect your personal information and the safety practices we encourage when using our candles.
1. Data Security
We take the security of your personal information seriously and have implemented the following measures:
• Encryption: All transactions on our website are protected by SSL (Secure Socket Layer) encryption, which ensures that your data is securely transmitted.
• Secure Payment Processing: We use trusted third-party payment processors (such as Stripe and PayPal) to handle your payment details, which are encrypted and securely stored.
• Data Access: Your personal information is only accessible by authorized personnel who are required to keep your information confidential.
• Website Security: Our website is regularly monitored for vulnerabilities and threats to ensure it remains secure.
2. Product Safety
We ensure that all of our Lollie Candles products are made with high-quality, safe ingredients. To ensure your safety while using our candles, please follow these guidelines:
• Burn Time: Always follow the recommended burn time for each candle, which is provided on the label.
• Safe Placement: Never leave a burning candle unattended, and keep it away from flammable materials, children, and pets.
• Trim the Wick: Before each burn, trim the wick to 5mm to prevent excessive flame or smoke.
• Proper Ventilation: Burn candles in a well-ventilated room but away from drafts to avoid uneven burning.
• Extinguish Safely: Use a snuffer to extinguish candles rather than blowing them out to avoid splattering wax or causing sparks.
3. Shipping and Handling Safety
Our products are carefully packaged to ensure they arrive safely at your door. If your candle is damaged during shipping, please contact us immediately for a replacement.
• Packaging Materials: We use eco-friendly and secure packaging to reduce environmental impact while ensuring product safety during transit.
4. Safety & Compliance
We comply with all relevant safety regulations and industry standards for candle-making, including the use of non-toxic materials such as soy wax and lead-free cotton wicks.
5. Reporting Concerns
If you experience any issues or have concerns about the safety of our products, please contact us at [insert contact email], and we will take immediate action to resolve the problem.
6. Policy Updates
We may update this policy from time to time to ensure continued compliance with safety standards and best practices. Any updates will be posted on this page with the date of the most recent changes.
By following these safety guidelines and implementing robust security measures, we aim to provide both a safe product and a secure shopping experience.
